Resources > Screen Recorder Master > FAQ

Q: What's the system requirements?

A: The Screen Recorder Master is compatible with Windows 98/ME/2000/XP/2003/Vista/Win7.

Q: What's the difference between the Registered and Trial Version?

A: With the Trial Version you can only record 2 minutes, and watermark will be added to the output video files. Besides you can only possess it free for 15 days. Get the registered version to remove all these limits.

Q: Will I be able to choose the output file type at the beginning of the recording or will I have to convert the final product?

A: You can choose either of the two available modes before recording and changing the settings.

Q: I have selected recorded audio, why the output file is silent?

A: Please make sure the "Audio Source" setting combo box matches your physical connection to the sound card. If the audio cable is plugged into the Microphone port, the "Audio Source" combo box should be set to "Microphone". If the audio cable is plugged into the Line-in port, the "Audio Source " combo box should be set to "Line-In".

Q: What if I experience difficulty either downloading or using the screen recorder? Is technical support available?

A: We want all users to have very good experience with the screen recorder. So we promise lifetime technical support for free.

Q: Why I only got a black window when I captured the video window of Windows Media Player (QuickTime Player, Real Player)?

A: All the video player, based on DirectX, draw the graphics directly to the hardware without though the windows layer, It makes all screen capture applications can not get the video image, not just our screen recorder.

To capture image from a video player, go to Windows Control Panel, open the "Display" control panel, then go to the "Settings" tab and click on "Advanced..." and then you will be given the property pages of the graphics card. Select "Troubleshoot" tab and move the "Hardware Acceleration" slider to "None".

After finished recording, remember to set "Hardware Acceleration" slider back to "Full".

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